About The Company Aston Carter is a global leader in corporate talent solutions, specializing in human resources, finance, accounting, procurement, supply chain, and administrative professions. Serving clients ranging from emerging companies to Fortune 500 leaders, Aston Carter delivers talent with agility and excellence. With locations across the U.S., Canada, Europe, and Asia Pacific, we are proud to be a ClearlyRated Best of Staffing double diamond winner for client and talent satisfaction.
About The Role
We are seeking a Human Resources Case Specialist to join one of the world’s top beverage companies. In this fully remote role, you will manage HR casework related to financial relief programs and rehire eligibility. The ideal candidate will have experience in HR or customer service and demonstrate strong analytical, communication, and organizational skills.
Responsibilities
- Investigate and analyze employee separations in coordination with HR teams and external stakeholders
- Manage unemployment claims and generate timely, accurate responses
- Provide guidance to HR generalists, district managers, and store leadership on unemployment policies and rehire eligibility
- Deliver support through professional email and phone communication
- Maintain detailed, confidential documentation in accordance with compliance standards
- Support HR initiatives and special projects through cross-functional collaboration
- Stay up to date on unemployment regulations and HR policies across states
- Uphold data privacy and protection standards when handling sensitive information
Qualifications
- 3+ years of experience in customer service, HR administration, or case management
- Strong analytical and problem-solving capabilities
- Excellent verbal and written communication skills
- Proven ability to handle confidential information responsibly
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project)
- Experience with claims processing and HR systems is preferred
Preferred Qualifications
- Education or certification in Human Resources or a related field
- Experience working with unemployment claims or financial relief programs
- Familiarity with case management tools and HRIS platforms
Benefits
The pay range for this position is $25.00 – $26.00/hour.
If Eligible, Benefits May Include
- Medical, dental, and vision insurance
- Critical illness, accident, and hospital plans
- 401(k) with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance
- Short and long-term disability coverage
- Health Spending Account (HSA)
- Commuter and transportation benefits
- Employee Assistance Program
- Paid time off, vacation, or sick leave (depending on classification and duration)
Equal opportunity
Aston Carter is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Reasonable accommodations may be provided during the application or interview process upon request.