Job Role Position – Store Manager
Reporting To Area / Regional manager
Location – Delhi / Ahmedabad / Pune / Bangalore
Role Overview
Accountable for store operations, people management, Inventory management,
maintain the breakeven of store, periodic audit of store excellences, responsible
for employee happiness, adherence of store SOP, control bottom line of business
and store look and feel with support of VM.
Key Responsibilities
- Oversee end-to-end store operations to ensure seamless day-to-day functioning and exceptional customer experience.
- Drive key retail KPIs: Sales Conversion, Average Transaction Value (ATV), Units Per Transaction (UPT), Customer Footfall, Shrinkage, and Stock Turnover Ratio.
- Deliver excellent service to ensure high levels of customer satisfaction.
- Motivate the sales team to meet sales objectives by training and mentoring staff.
- Create business strategies to attract new customers, expand store traffic, and enhance profitability.
- Hire, train, and oversee new staff.
- Respond to customer complaints and concerns in a professional manner.
- Ensure store compliance with health and safety regulations.
- Develop and arrange promotional material and in-store displays.
- Prepare detailed reports on buying trends, customer requirements, and profits.
- Undertake store administration duties such as managing store budgets and updating financial records.
- To ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Ops Manager and Merchandise Team.
- To be accountable for all aspects of the commercial operation of your store by managing the performance of store teams to deliver agreed business targets.
- Set and agree on store performance targets with Ops Manager.
- Responsible for store expense management, store budgets, inventory control increase sales throughout the year and achieve set financial targets. To increase the shop customer base by consistently delivering impeccable customer service.
- To ensure that the Store is always merchandised to the Companys desired standard and that, with liaison with the Ops Manager and Merchandise Team.
- Ensure store and staff presentation and standards are in line with the brand requirements.
Requirements
- Strong leadership skills with ability to coach – effectively teach/develop others to next level.
- Good energy levels – with ability to be involved in multiple tasks and ability to juggle.
- Good analytical skills.
- Effective listening and communications skills simplify communication with ability to put the point across the board.
- Superior understanding of Indian retailing and global trends.
- Good communication and interpersonal skills – understand customer needs.
- Good at relationship building – conversion to sales.
- Ability to follow brand and store guidelines.
- Good operations experience receiving stock, inventory keeping, cash handling, etc.