Company Description About Us At Property Soar, we are dedicated to providing exceptional property management and real estate services throughout Missouri. With a focus on professionalism, reliability, and client satisfaction, our team is committed to delivering tailored solutions for property owners, tenants, and investors. We believe in building long-term relationships through integrity, efficiency, and innovation.
Job Description
Job Description
We are looking for a detail-oriented and motivated Customer Support Specialist to join our growing team in Charlotte, NC. The ideal candidate will be responsible for providing excellent customer service, resolving client inquiries, and ensuring a smooth and supportive experience for all property-related matters.
Responsibilities
- Respond to customer inquiries via phone, email, and internal ticketing systems
- Assist clients with property-related questions, account details, and documentation
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal departments to resolve customer issues promptly
- Monitor and follow up on open cases to ensure timely resolution
- Provide feedback on recurring customer issues to improve processes and services
Qualifications
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred)
- Previous experience in customer support or a related role
- Excellent communication and problem-solving skills
- Strong attention to detail and organizational abilities
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and basic CRM systems
Additional Information
Benefits
- Competitive salary: $45,000 – $58,000 per year
- Opportunities for professional development and career growth
- Supportive and collaborative team environment
- On-the-job training and skills enhancement
- Paid time off and company holidays
- Health, dental, and vision insurance options