HDFC Bank Hiring Business Analyst – ORM(Service Now) in Mumbai, Maharashtra, India

Job Purpose

• Drive, Implement & Support of new system / existing systems for Operational Risk Management transformation as well as automation.
• Specific focus on ServiceNow Implementation, Configuration, Training and Support.
• Analyze, translate, and articulate Business concepts into system/process requirements with the objective to implement IT enabled solutions that meet Business user requirements within the regulatory guidelines and organizations priorities at any point of time with the objective to comply to the same.
• Support post go-live queries / issues for these requirements as well as BAU production support.

Job Responsibilities (JR) : 6 – 8 Areas

1. Requirement analysis and design
2. Responsible for Functional Requirements Specification, Process workflow and interface Design of Business user requirements. Ensure that Requirements are captured “First Time Right” from the user and translated into cost effective, efficient TO-BE processes by reducing process redundancies and deficiencies.
3. Functional Solution creation
4. Work with the vendor to define the functional solution for the business problem. Signoff on the vendor solution document ensuring that the same can be implemented and will address the requirements as defined by the sponsor.

Job Responsibilities:

1. Delivery Certification & Quality Management
2. Production Support
3. Interaction with Vendor, Business, BSG project resources for day to day operations
4. Progress Reporting

Key Skills (examples listed below)

1. Minimum 2 years’ experience in ServiceNow / SaS Institute/ MetricStream / RSA-Archer or any leading GRC system implementation and/or configuration and/or development for ORM module (Operational Risk Management module). Experience in ServiceNow / SaS would be added advantage.
2. Minimum 5 years’ experience in system implementation / projects / changes for automation for Operational Risk / Risk Based Supervision (RBS) for a Bank (Experience only in ISG or VAPT modules will not suffice as well as exposure only to Internal Audit / Information Security Audit / Systems Audit will not suffice.)
3. Operational Risk management experience should have exposure to Risk & Control Self Assessment (RCSA), Key Risk Indicators (KRI), Loss Data Capture (LDC) / Ops Risk Incident / Near-miss Reporting, Scenario Analysis, Stress Testing as well as Ops Risk Capital Charge Computation.
4. Overall 6-8 years’ experience which could be a combination of :

a) Awareness of Project Management methodologies, SDLC (Planning, Feasibility Study, Requirements Analysis, Technical Architecture & Design, Development, Testing – UT / SIT / UAT, Implementation, Support, Documentation), Process & Quality.

b) Experience in industry leading GRC systems such as SaS Institute, RSA-Archer, ServiceNow, MetricStream, etc.

c) Successfully implemented projects involving automation / system implementation in one or more areas of manual process automation, workflows, interfaces, datalake, data analytics, OCR, etc.

1. Excellent written and oral communication
2. Good Exposure to domains of banking, dealing with multi-national IT OEMs.
3. Vendor Co-ordination – Interact with Vendor on-site / Off-Site Delivery Teams for getting deliverables as per Project Timelines, tracking slippages, ensuring quality of deliverables and necessary escalations and arrive at remedial measures.