Summary Position Summary HR ServicesAdmin-Leavers&LifecycleandTransactionsandreferences-Analyst-DeloitteSupport Services India PrivateLimited Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team. The USI based HR Services Administration comprises teams supporting Onboarding, Leavers, Transactions and Helpdesk. The Analyst role will supportthe HR Services for the UK geography of the North & South Europe (NSE) Firm. The primary functionoftheroleistodelivercustomercentricadministrationandtransactionalservices,ensuringthatservicelevel agreements are met, and the work output is of a high quality. The successful candidate will be supporting one of the HR Services Administration teams for Onboarding, Leavers, or Transactions.
Work you’ll do
Asapartofthisteam,youwillbeinvolved with the following:
- DelivertheendtoendcasemanagementoftransactionsinHRServicesAdministration foroneofthefollowing teams:
- Transactionsand References team – related to generating references letters like employment reference,VISAreference,Tenancyreferenceetc.andupdatingSAPrecordsforemployeelifecycleevents like promotions, salary changes, bonus payments, employee benefits, etc.
- Leavers and Lifecycles team – support for employee exit related transactions like voluntary and involuntaryexits,retirementsetc.andlifecyclerequestslikePaternityleave,CareerBreakleave,Military leave, Jury service etc.
- SAP/HRsystemrelatedactionsorupdatesarecompletedaccuratelyintimefordeadlinesandinlinewith procedural guidelines.
- Deliverexcellentserviceandensureservicelevelagreementsaremetbysupportingthe teaminachievingKPIs and SLAs and escalate potential non achievement to the team leader.
- Provideacustomerfocusedexperience through thetimelyandaccuratecompletion ofactivities and queries.
- Provide high qualitywritten advice andguidance onarangeof queries.
- Recordandmaintain accurateactivityinformation trackingthrough to timely closure.
- Operateutilising softwaresuchasServiceNowtogivethebestexperienceforournew joiners.
- Escalate morecomplexqueriesto theAssistant Manager.
- Ensureworkiscompletedindependentlywithminimalsupervision, inatimelymanner,includingdata integrity/maintenance within the case management system.
- Identifyprocessissues/opportunitiesforimprovementandraisewiththeAssistantManagertoensureefficient ways of working.
- Takeresponsibilityforkeepingupto datewith Deloitte HRpolicyandprocess developments.
- SupportotherHRServicesAdministrationteamswhenneeded,andliaisonwithotherPracticeSupportServices teams as appropriate.
- Ensurecompliance withQRSfirst line ofdefenceactivitiesandappropriateDataProtection legislationatall times.
Work Location: Hyderabad ShiftTimings:2PMto11PM
The team
The USI team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financialreporting,HRandfinancialtransactionprocessing,administrativeserviceandhelpdesksupport,marketing and IT services.
Qualifications
Required:
- AnyGraduatedegreewith1-3yearsofrelevant work experience
- HRadministration experience
- ExperienceofthecoreMicrosoftOffice package
- Technical–KnowledgeofSAPorotherHRsystemsis preferred
Recruiting tips
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 186472