Position : Associate General Manager- Quality
Experience : 15-20 Years
Location : Oragadam,Chennai
Job Description – Quality Assurance (Truck & Bus Chassis Production) | DICV
Responsibilities:
1. Quality Assurance in Production:
- Define and implement Quality Assurance processes and QM tools for chassis and vehicle production (Cabin, Paint, Trim, Chassis, EOL).
- Establish PDI quality processes to ensure finished goods meet standards.
- Implement continuous improvement initiatives for QA.
2. Product Quality Assurance:
- Plan inspection gates and audits (geometry, torque, teardown, etc.).
- Implement End-of-Line QC and customer complaint analysis systems.
- Support quality activities for new projects, track KPIs, and drive improvements.
3. Issue Resolution:
- Lead concern registration, tracking, escalation, and resolution forums.
- Ensure issues are fixed first-time (FFS) and non-recurring.
- Conduct Field Quality meetings, align stakeholders, and drive engineering change approvals.
- Address supplier issues and ensure cost recovery.
4. Field Fix Management:
- Decide field actions for safety/emission-related issues and recalls.
- Improve diagnostics and troubleshooting.
- Enable product improvements through bulletins in coordination with service teams.
5. Product Projects Support:
- Support QM deliverables in DICV product projects.
- Participate in PFMEA, control plan reviews, and setup support for KD/CKD plants.
6. Quality Management Systems:
- Implement and manage QA-related processes and product/process approvals.
- Conduct pre-series product and process releases.
7. People & Performance Management:
- Define roles, manage team targets, budgets, and process improvements.
- Drive competency through forums (QCFI, CII), and enable team participation.
- Lead cross-functional efforts to reduce warranty claims and improve customer satisfaction.
- Collaborate globally (Germany, Japan) on product issue resolutions.
8. Budget & Leadership:
- Manage and optimize QA budgets (CAPEX/OPEX).
- Drive 5S, conduct skip-level connects, and represent QA in forums (APC, QEB, SFM).
- Ensure compliance to all policies and lead strategic QM system enrichment.