Performs job duties in a way that promotes a positive image of the City organization and the department; demonstrates effective interpersonal skills and delivers exemplary customer service; processes returned materials and reshelves them.
- Provide excellent customer service;
- Empty book drops;
- Process, route, and reshelve returned books;
- Assist at circulation desk;
- Maintain shelves;
- Perform related duties as required.
Graduation from high school or equivalent or any combination of education and experience that provides the following:Knowledge of:
- Library organization and procedures;
- Customer service best practices;
- Variety of books and library materials.
Ability to
- Charge and discharge materials, assess and collect fines/fees, and perform similar tasks related to the circulation function;
- Promote library services and public relations;
- Use a computer, telephone, cash register, book carts, and sensitizing machine.
- Ability to alphabetize and shelve books in proper location;
- Use correct grammar and perform arithmetic calculations;
- Perform detailed routines at a high rate of accuracy
Physical Requirements
- Frequently lift and carry up to 10 pounds;
- Occasionally lift and carry up to 25 pounds;
- Push and pull object in order to shelve materials and push the book cart;
- Frequently climb step ladders or stairs;
- Frequently twist, bend, kneel and crouch in order to shelve books;
- Continuously reach above, at and below shoulder height.