Company Description About Us
At Bela Brand Bat, we are committed to creating outstanding customer experiences while fostering a professional and welcoming work environment. Our team values dedication, strong communication, and continuous growth. We are currently seeking a motivated and detail-oriented individual to join our front office team in Columbus, OH.
Job Description
Job Description
We are seeking a dedicated Customer Support Assistant to join our team in Columbus, OH. The ideal candidate will provide high-quality support to our customers, resolve inquiries efficiently, and maintain a positive client experience. This is an excellent opportunity for someone with strong communication and organizational skills who thrives in a customer-focused environment.
Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels
- Resolve product or service issues promptly and professionally
- Maintain accurate customer records and documentation
- Assist with order processing and status updates
- Follow up with customers to ensure satisfaction
- Collaborate with internal departments to solve customer concerns
- Provide feedback to improve service processes
Qualifications
Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Previous experience in customer service or administrative support is a plus
- Strong verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office Suite and general computer systems
- Professional, friendly, and solution-oriented attitude
Additional Information
Benefits
- Competitive salary ($41,000 – $46,000 per year)
- Growth opportunities within the company
- Skill development and training support
- Supportive and team-oriented work environment
- Full-time, stable position with structured schedule