ABOUT ARTS+ Founded in 1969, Arts+ is a music and visual art nonprofit organization that envisions the transformative impact of arts
education illuminating every corner of the Charlotte region. Its goal is to make outstanding arts education available to
students of all ages, skill levels and socioeconomic backgrounds. From private lessons to summer camps to community
outreach programs, Arts+ strives to help each student unlock their full potential through the power of arts education.
Position Summary
Coordinate program registration activities for private lessons, classes and camps, including the overall customer service
experience for all constituents, maximizing both enrollment and revenue for the organization. Position works
collaboratively across departments to achieve goals and best serve Arts+ students.
Essential Functions
- Private Lesson Coordinator: 20 weekly hours
- Student Services
▪ Manage the overall customer service experience for all potential and existing students and
families. Customer service is the act of taking care of the customer’s needs by providing
professional, helpful, high quality service and assistance before, during, and after a transaction.
Characteristics include promptness, politeness, professionalism and personalization.
▪ Work with program team to assess and provide the needs for each offered program, such as
reminder emails, rosters, etc.
▪ Process student lesson placements and invoicing, including intake conversations, faculty and
location scheduling, and confirmation emails.
▪ Make space reservations at satellite locations.
▪ Maintain enrollment database, including student information, program records, and attendance
tracking.
▪ Coordinate private lesson recital preparation.
▪ Assist in providing enrollment reports and other reports as needed, including those on
enrollment trends, financial aid, inquiries and student demographics.
- Payment Processing
▪ Accept, process and monitor payments and cancellations; manage outstanding balances on a
monthly basis.
▪ Coordinate the financial aid process by gathering applications and supporting documents,
maintaining financial aid spreadsheets and making award recommendations.
▪ Process contract faculty payroll, checking attendance and instructor hours.
- Program Strategy
▪ Send surveys and analyze results after each semester, workshop and summer camp.
▪ Strategize with Communications Department on how to best maximize and increase enrollment.
▪ Engage in Arts+ community relationships and partner opportunities.
- Assist with filing, phone calls, correspondence and copying.
- Other duties as assigned.
- Music Programs Instructor: Hours to Vary
- Instruction of music programs such as private music lessons, group classes, summer camps, and
outreach programs.
- Hourly rate varies by program taught.
KNOWLEDGE, SKILL, ABILITY
▪ Bachelor’s Degree in Music, Music Education or Music Performance, or equivalent experience.
▪ Exceptional customer service skills and a commitment to parent/student satisfaction. Friendly, articulate,
welcoming demeanor that encourages interest in the organization.
▪ Proficiency in Microsoft Office (Word, Excel, Outlook) required.
▪ Attention to detail and financial acumen required.
▪ Database Management Experience Preferred.
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TO APPLY
Please visit https://ascendnps.isolvedhire.com/jobs/1380612-52392.html
Please note: The Covid-19 vaccination is required as a condition of employment.
The above statements are intended to describe the general nature and level of work being performed by people
assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and
responsibilities of people so assigned. Arts+ will engage in an interactive process with employees requesting medical or
religious accommodations.
EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on
a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military
status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner status, gender (including sex stereotyping),
medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a
reasonable, bona fide occupational qualification exist