Head of Business Unit (Delhi)
Head of BU is overall in-charge and responsible for the entire operations of both ground and cargo ensuring that AISATS operates in a most effective and efficient manner in order to compete successfully, capturing the targeted market share and becoming the first choice airport services company for the airlines and customers
- Manage the ground and cargo handling operations at airport.
- Accountable for annual budgets for manpower, revenue expenditure ,productivity and growth in all areas of BU
- Provide guidance and direction to management and staff to meet the Business Unit’s financial and service performance targets, while maintaining a safe and secure environment for all staff.
- Responsible and accountable for overall quality, safety and security of operations in line with AISATS ISO IOSA ISAGO customer Airlines SLA’s and mandatory and regulatory requirements.
- Make short and long-term precedent setting decisions impacting multiple functional and operational areas.
- Lead the performance of the BU in relation to the company’s objectives and associated Key performance indicators (KPI)
- Responsible and accountable for overall quality, safety and security of operations.
As a BU Head you are responsible for day-to-day administration and operation of SMS at your BU – that involves in:
- Safety Policy & Objectives – ensuring AISATS OHSE policy is briefed to all the employees and ensuring they have clear understanding of the objectives.
- Safety promotion – ensuring Safety training, briefing as per schedule (example: SMS training, shift briefing etc.)
- Safety risk management – ensuring key personnel involvement in Hazard identification and mitigation
- Safety assurance –ensuring safety meeting are conducted regularly and all the key HODs are involved – SPIs are monitored and necessary actions taken within specified timelines; ensuring Safety investigations are carried out diligently;
- Fatigue Management – Ensuring proper duty allocation are followed with enough rest.
- He/she is authorized and responsible for the Implementation of a station management system.
KEY RESULT AREAS (KRA)
MAJOR ACTIVITIES
OUTCOME
- Provide leadership and guidance to staff
- Lead by example so that staff adhere to AISATS corporate values and work culture
- Instill trust & confidence among staff
- Encourage team work across different groups of staff
- Build relationships with the various government, external and airport agencies
- Encourage social/community work amongst staff
- Earn the respect of all employees.
- High compliment/complaint ratio
- Achieve low attrition rates by having a highly motivated work force eager to provide service that meets with international standards
- Secure higher market share once customers have high regard for the quality of service
- Recognition and support from local agencies and authorities.
- Create awareness among staff on CSR activities and improve the corporate image
Responsible for the financial performance of the ground/cargo handling operations of the business unit
- Improve staff productivity
- Secure new revenue streams through new businesses, new customers and/or organic growth to improve profitability levels.
- Work with respective stakeholders to minimize costs
- Meet the Revenue, PBT and PAT targets set for the business unit
- Improve staff cost per flight handled.
- Improve overall cost per unit services of handling
- Prepare budgets in line with Corporate targets
Customer Relations
- Train Management and staff to attain high levels of capabilities and professionalism to win more airline customers.
- Manage service providers efficiently and effectively.
- Establish and maintain cordial relationships with customers and stakeholders (Regional BCAS, Airport Operator, AAI, CIQ, local agencies).
- Efficient handling of customer airlines without deterioration of service standards through sound SOPs
- Meet customer service standards e.g. check-in, baggage delivery, and cargo mishandling targets.
- Smooth operations and good co-operations from customers and stakeholders.
People Development
- Promote and nurture a work culture where staff can have opportunities to learn, develop and perform to their potential; where teamwork and support is valued as primary key to delivering a high standard of ground handling service
- Formulate plans for absorption and integration of Air India (AI) staff (ex IC, AI, AIATSL) and processes into the business unit in consultation with AI local Management
- Motivate staff through a system of rewards and recognition
- Build a competitive workforce that compete on quality and service
- Successful integration will ensure minimal staff resentment and lower attrition rates
- Create a disciplined workforce with desirable behavior and positive attitude.
Innovation
- Develop initiatives to enhance internal processes
- Develop initiatives to increase and enhance service offerings to customers.
- Differentiate from competitors
Quality, Safety and Security
- Ensure awareness amongst staff on safety measures
- Implement measures to prevent security lapses
- Meet Quality, safety and security KPI targets
EDUCATIONAL QUALIFICATIONS
- Bachelor’s Degree preferably in Business.
- Post Graduate degree/ Diploma (2yrs full time) in Management
RELEVANT EXPERIENCE
- Preferably have more than 10 years of airline experience
- 5-6 years of experience on operational process.
- Relevant finance, sales & marketing and contracts experience, over two years in a supplementary capacity is desirable.
PERSONAL CHARACTERISTICS & BEHAVIOURS
- Cultural and common sense awareness. (flexibility)
- A calm and collected personality (maturity and humility will be an asset).
- Good EQ and analytical skills (logical in thinking)
- Not afraid of try new methods and outside their comfort zone. (Paradigm shift )
- Able to work in unfamiliar/ uncomfortable living conditions
- Good interpersonal and social skills (soft skills)
- Honesty and integrity coupled with a strong sense of ethics and humanity.