Job Description Processing of manual refunds to the customer’s account through the payment gateway for the cancelled /Failed trips on Salesforce tool
Processing the refunds on payment gateways, DA, wallet (if any) and through NEFT
Handling customer complaints, queries and escalation on Salesforce / Zoho tool
Handling Internal CS team’s queries
Maintaining accurate data of the processed transactions
Creating accounting entries for MEC
Accounting Bank entries for open items in BRS
Payment gateway log in creation “admin rights”
Requirement
Qualification- B.com graduate
Work Experience – Min of 1-2 yrs
Good in communication – Mandatory written communication
Excel knowledge – VLOOKUP , Pivot and short cuts
Basic accounting knowledge
Knowledge of Payment gateways (optional)