Job Description – Regional Manager Position Summary
The Regional Manager oversees the operations of several properties including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, maintenance, rental collection, compliance, and delinquency management), property P&L, and property marketing per company standards. The Regional Manager creates an environment that inspires a high level of service for residents to increase access to opportunities and resources that support resident stability.
Essential Job Duties
Planning and strategy
- Develop and implement strategies to achieve property goals. This includes analyzing market trends and competition to identify growth opportunities.
- Responsible for ensuring a high level of resident customer satisfaction
Managing teams
- Lead and manage a team of property managers and site employees. This includes providing guidance and support to property managers, conducting performance evaluations, and addressing areas for improvement.
- Respond, as needed, to after-hours emergencies, helping to contact resources and providing support and guidance to staff and maintenance department
- Create an environment that inspires a high level of service for residents to increase access to opportunities and resources that support resident stability, while tracking resident satisfaction and retention, and adjusting when needed.
Ensuring compliance
- Understand and manage to the operations guidelines for each property established within the Property Management Agreement and Management Plan
- Monitor building operations for compliance with established Bellwether policies and procedures, fair housing laws, and landlord/tenant regulations
- Ensure buildings adhere to regulatory requirements, taking an active role to address compliance issues and ensure funder reports are completed accurately and on time
- Research and resolve property management issues, provide advice and counsel to resolve issues and disputes, utilizing legal counsel for more complex issues
Building relationships
- Champion the ‘One Team’; create strong teams at each site centered on Bellwether’s values of accountability, belonging, and collaboration
- Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same.
Analyzing financial data
- Monitor revenue and expenses to ensure financial targets are met. This includes preparing and presenting financial reports to senior management and lenders
Minimum Requirements
- Minimum of four years experience as a multi-family Property, Portfolio, or Regional Manager, responsible for a portfolio of affordable housing properties (LIHTC, Home, Section 8) and direct supervision of onsite teams. (Minimum 500 units / 5 buildings)
- Collaborative leadership styles and effective team builder
- Excellent written communication skills, and high proficiency with property management software systems (Bellwether uses Yardi) and Microsoft Office Suite, including Excel
- Deep understanding of various affordable housing regulatory regimes, including HUD, Low-Income Housing Tax Credits, state and local funder regulations
- Experience working with complex populations, including those with histories of mental illness, substance abuse and homelessness
- Ability to relay technical concerns with adequate detail, quickly and accurately
- High degree of initiative and problem-solving ability
- Strong interpersonal skills to effectively and sensitively communicate with all levels of the organization
- Ability to work independently and prioritize effectively in a fast-paced environment
- Exceptional customer service skills with ability to respond quickly and tactfully to customers
- Knowledge of P&L Statements, GL’s, budgeting, etc. is required
- Experience investigating resident grievances and alleged civil rights violations
- Strong analytical and problem-solving skills
- Conversant in local, state, and federal fair housing and landlord/tenant laws
- Ability to always exercise discretion and confidentiality
Desired Qualifications
- Proficiency with property management systems such as Yardi
- A Washington State real estate broker’s license
- CPM or equivalent certification
- C3P, COS, or equivalent certification
- Project management skills
- Familiarity with Sound Families, HOPWA, and service enriched housing programs
Education Requirements
- Bachelor’s degree; experience may be substituted for education
Other Job Requirements
- You thrive in inclusive environments and have a passion for connecting with individuals who share a wide range of experiences. At your core, you are committed to and value, equity, inclusion and respect
- We embrace diversity, equity, inclusion, and belonging and are committed to building a team that is made up of a variety of backgrounds, perspectives, experiences and skills
Powered by JazzHR
EjudPPP9ge