Roles & Responsibilities
- Address and resolve customer inquiries with efficiency and professionalism.
- Engage with users via live chat and other channels.
- Analyze customer interactions to enhance service quality.
- Collaborate with internal teams for issue resolution and improving user experience
- Strong problem-solving and communication skills.
- Proficiency in Excel (pivot tables, macros, data visualization, formulas).
- Familiarity with CRM tools like Salesforce, Power BI is a plus.
- Mandatory 3 Plus Year Experience