This is a remote position.
mail:- [email protected]
Telecaller job generally involves making outbound calls to potential customers to promote products or services, gather customer feedback, or provide support. They are the voice of a company, interacting directly with customers to build relationships, resolve issues, and drive sales. This role requires strong communication skills, patience, and the ability to handle objections effectively.
Key Responsibilities: Making Outbound Calls: Telecallers make calls to potential leads, customers, or existing clients. Generating Leads: They identify and qualify potential customers for sales teams. Providing Information: They explain products or services, answer queries, and provide pricing details. Following Scripts: They adhere to communication scripts and guidelines for consistent messaging. Handling Inbound Calls: Some roles also involve answering inbound calls for customer support and inquiries. Maintaining Call Records: They document all customer interactions in CRM systems. Resolving Issues: They handle customer complaints and provide solutions. Achieving Sales Goals: They work towards individual and team sales targets. Following Up: They follow up with leads to generate interest or schedule appointments. Skills and Requirements: Excellent Communication Skills: Strong verbal and written communication are crucial for effective customer interactions. Persuasion Skills: Telecallers need to be persuasive and able to convince potential customers. Listening Skills: Understanding customer needs and concerns is essential for providing effective support. Customer Handling Skills: They must be able to handle various customer personalities and situations. Product Knowledge: A good understanding of the company’s products or services is necessary. Basic Computer Skills: They need to be able to use CRM systems and other software. Patience and Resilience: Dealing with rejection and objections requires patience and resilience. Ability to Work Under Pressure: Telecallers may need to work towards targets and meet deadlines. Understanding of Laws and Regulations: They need to be aware of telemarketing laws and regulations.